Went well. We received a call from the company advising us when the roofing materials would be delivered. When all was said and done, the materials were delivered and the job was completed on the same day. I liked the employees who completed the job. They were courteous, and seemed thorough. I liked that they used their cameras to show me specific areas to address on the roof. I liked that they were thorough in clean up. We had a question after the job was completed regarding an attic fan - they were prompt to come back and check and answer the question that we had. I would use them again.
DECEMBER 17TH, 2012 by Sue W.
St Josephs was very prompt to return my calls and make an appointment to assess the repairs to my roof. Their estimator arrived on time and was very upfront about what was recommended to be done and what work was just nice to do, but not necessary. I received a quote via email just as promised. They are not the lowest price but not the highest either. I've dealt with a fair amount of construction contractors both in my career and for personal business. Considering all the contractors I've worked with, Mark was a pleasure to deal with as he is very professional, honest, and straight forward. He came across as being genuinely concerned about customer satisfaction. There was an issue with keeping the date promised for performing repairs due to availability of the scheduled crew. The attitude of their scheduler, leaves something to be desired, however speaking with Mark more than made up for this and he made arrangements to get another crew and keep to the date promised.
His crew arrived on time, was friendly, and very conscientious. I watched them work and it was obvious that they were concerned about doing quality work and making sure my roof did not leak. Replacing the plumbing vent boot was not originally in the scope of work but they noted that it was not in good condition and should be replaced as a precaution. Since they were on the roof already I was okay with them doing this extra work and called Mark to ask how much additional cost it would be. He replied that it was no extra charge. His crew cleaned up everything as promised. Overall this was a small job but Mark and his crew didn't push this aside and treat me like a second class citizen for larger work. Mark also followed up with a call afterwards to see if I was satisfied. Other contractors can learn a few lessons on customer service from him. I plan on replacing the entire roof in the spring and will certainly be calling Mark to have his crew come back out.
DECEMBER 13TH, 2012 by Unni J.
After originally posting about how this company never showed for their appointment, one of the owners/managers called to apologize. He offered to send someone out to look at the areas of concern. He sent a very knowledgeable person out who explained what the issues were and he went about caulking and fixing the issues. In the end, the owner sent his person back to do some additional work- add a membrane and more caulk- and did this all for free. Mistakes happen to everyone; this company didn't have to do what they did but I'm happy they went above and beyond as that's what I hoped for when signing up for Angie's List. I would definitely use them again.
DECEMBER 11TH, 2012 by Steven T.
so far i have had no problem , it did go well.
DECEMBER 11TH, 2012 by Michael M.
We called three contractors to obtain estimates. The promptness and personal attention provided by Dave of St. Joseph's far surpassed that of the other two contractors during the estimate process. St. Joseph's pricing was in line with the other estimates for the work required. Despite being very busy with other storm repair, St. Joseph's indicated they could perform the work within a couple of weeks. A repair date was agreed with St. Joseph's scheduler. Dave and his crew arrived promptly on the date agreed, and performed all the work specified quickly and with great professionalism. There were no surprises or added costs, and no pressure to purchase other services or products that we didn't need or want. When the work was completed, the crew cleaned up the roof and yard and left it spotless. The quality of the work has been outstanding, with absolutely no issues since the work was done. We're particularly pleased with the performance of the new larger gutters; the slope of the gutter line keeps the rainfall draining properly and not overflowing, and they're much more securely attached to the fascia and rafters than our old gutters.
DECEMBER 11TH, 2012 by Randall F.
Our quote was provided very quickly after our request, & the work was completed in one day, soon after we scheduled it. We were billed LESS THAN the estimate, which we think is very unusual. Very professional company. They even brought a beautiful poinsettia plant to our house for the holiday season. How nice!
DECEMBER 10TH, 2012 by Sue E.
Overall I had a very good experience with the companies representatives and would use them again!!!!
DECEMBER 5TH, 2012 by Dennis H.
We have been using St. Josephs roofing for many years, in the past to do spot repairs. We just used them to replace our whole roof. They were very responsive, their price was fair although we didn't shop around since we trusted them from past work. They performed the whole job while we were out of town, and we came back and the whole roof was done and everything was clean around our house, and the new roof looks great! We will definitely use them in the future and recommend them highly!
DECEMBER 3RD, 2012 by Justin L.
St. Joseph's Roofing performed an outstanding job from start to finish. In spite of hurricane Sandy, they didn't deviate from their promised date to begin on 11/08/12, and Dave Humphries considerately made an unscheduled trip to our residence on 10/28/12, the day before the historical storm, to inspect our roof for any areas that might need flashing prior to the high winds that were being projected for Hurricane Sandy. The entire team from St. Joseph's are committed to providing only the very highest quality and that is most evident in their outstanding workmanship and expertise. They are straightforward, professional, courteous, and their contract spells out clearly what they will perform without any of the hidden costs found in other contractors we interviewed. Moreover, they provided us with a finished project that is nothing less than par excellence! They receive our very highest recommendation.
NOVEMBER 25TH, 2012 by Mary B.
I requested an estimate to replace my roof. The estimator arrived on time. I had taken off work since he indicated he would need to inspect the inside of the attic before he could give me an estimate.
After waiting over a week and not receiving an estimate I contacted the estimator, he indicated he would resend it, I regave him my email address. I never recieved an email or estimate. At that time I decided it would be best to use another roofing company and did not contact St. Joseph's again to attempt to have the estimate sent.
NOVEMBER 25TH, 2012 by Robert P.